Online Booking Terms and Conditions
PART A: General terms and conditions
1.1 Management of the website and content-
This website is owned and managed by Travel Conn LLC.
(hereinafter referred to as "TC"). The website shall be known and referred to as www.travelconn.com.
All references to www.travelconn.com shall be deemed to mean a reference to TC.
All information and content provided on this website shall be the sole copyright of TC and all rights for distribution are reserved with TC.
Bookings can be made by an individual or a legal entity through its employee/s
(hereinafter referred to as the "User"). It is clarifies that the User may or may not be the traveller.
1.3 Manner of making bookings.
(i)Bookings can be made through the website;
(ii) Telephonic booking at the numbers specifically provided for in the website
(iii) By visiting the offices of TC.
bookings for travel of less than three days can only be made by sending an email to
the following email address email@example.com. Such bookings shall be subject to
availability and operational viability. In no case shall a booking request by telephone be entertained
at any telephone numbers other than those listed for that purpose.
1.4 Binding contract
All booking requests made by the User shall be deemed to be an offer to enter into a legally binding
contract on the terms and conditions set forth herein. These terms and conditions shall become a binding
contract between www.travelconn.com and the User upon transmission by www.travelconn.com of a
confirmation of the reservation via email. It shall be the responsibility of the User to read all the
documentation in connection with the booking and further ensure that it is fully aware of all the
terms and conditions in respect of such booking including any special conditions. The User shall
further ensure that the traveller has been made aware of the terms and conditions including any
special conditions as stated above prior to the date of travel.
The User shall be responsible to pay the price shown on the invoice which supersedes
any rate shown elsewhere. The rates offered by www.travelconn.com are specifically
restricted for the use of the User. In no circumstances may the User disclose or
market the rates published by www.travelconn.com, any information relating to it or
these terms and conditions to anyone who is not an employee or personnel of the User whether
within or outside the territory of USA. www.travelconn.com hereby reserves the right to
cancel all bookings and terminate with immediate effect all contracts without notice or
any liability to the User should the User be in breach of this condition.
All booking requests shall be invoiced in accordance with the tariff schedule of www.travelconn.com
which is prevalent at the time of invoicing of the booking to the User. www.travelconn.com
will issue electronic invoices for bookings made and the same shall be sent to the User on a real time basis.
All invoices shall be due and payable immediately upon the transmission of the invoice without any discount,
set-off or any other claim the User may have against www.travelconn.com. Payment is required to be made by credit card ,debit card or by netbanking.
www.travelconn.com will issue a confirmation immediately on payment of the invoice amount.
1.8 Changes in Tariffs, bookings etc. by www.travelconn.com.
Prices of the service providers and the itinerary are subject to change or alteration before or
during the tour without notice due to natural calamities, major currency fluctuations,
increase in rates of service providers,
increase in government taxes or other matters outside the control of www.travelconn.com.
www.travelconn.com hereby reserves the right to change without prior notice the tariff charged by www.travelconn.com to
the User and to claim any increase in the tariff from a User if:
(i) The increase in tariff of the tour is 5% or more of the invoiced tariff and such increase
is caused by any changes or increases made by a service provider at/during the time of actual
travel by the traveller, cancellation/ postponement of events, changes in government taxes, natural calamities,
or other matters outside the control of www.travelconn.com; or
(ii) The increase in tariff of the tour is 3% or more of the invoiced tariff and such increase is caused due to currency fluctuations.
In case of an increase in tariff as stated in (i) and/or (ii)above, www.travelconn.com shall generate a new
invoice in this regard, which shall be sent to the User via email. The User shall pay such increment within 48
(forty-eight) hours of receipt of the invoice. If the User fails to make such payment, it will have deemed to have
cancelled the booking and the clauses pertaining to cancellation due to changes as provided in this clause hereinbelow shall apply.
The User may be permitted to cancel their bookings in the event of any change in trade fair periods and in the event of cancellations the
User shall be liable to pay www.travelconn.com cancellation charges or individual hotel and/or airline cancellation charges, as the case may be,
for all such cancellations. If the User does not inform www.travelconn.com of its intention to cancel its booking within 48 (forty-eight)
hours or within the cancellation time period stated by the hotel from the date of intimation of the change, it shall be deemed that the User
shall continue with the booking irrespective of the change. All such intimations by the Users are required to be by e-mail only to the
following e-mail address [firstname.lastname@example.org]. Upon cancellation the User shall be required to inform www.travelconn.com
if it does not receive a confirmation email for the cancellation within 3 (three) days of such cancellation and www.travelconn.com
shall not be liable for costs or damages arising as a result of a failure of the User to notify www.travelconn.com that it has not
received the cancellation confirmation. In the event of cancellation the following cancellation charges shall apply and be payable by the
Use as mentioned in the website against the hotel, sightseeing, transfer or the package.
In case of a cancellation under this clause, www.travelconn.com shall refund to the User the amount paid by the User less
any cancellation charges. Such refund shall be made within 7 (seven) days of confirmation of the cancellation.
Circumstances can change due to events beyond the control of www.travelconn.com, such as major road works necessitating route changes,
hotels undergoing renovations due to unforeseen circumstances and the like. Where www.travelconn.com is made aware of any such changes
sufficiently in advance, it shall endeavour to notify the traveller directly. It is to be noted that www.travelconn.com reserves the right
to make such changes without prior intimation to the traveller.
Restaurants in various countries may close or the management of certain hotels may change without prior notice to www.travelconn.com,
and in such case www.travelconn.com reserves the right to change the services attached to the hotel, including meal arrangements of
a traveller if the circumstances make it necessary to do so.
The User shall be intimated of any changes including but not limited to changes in the tariff, price changes, hotel
name changes, hotel renovations and other important information, if any at regular intervals via emails, which shall be sent to the
email address supplied by the User to www.travelconn.com. The User will be deemed to have received such intimations unless it
notifies www.travelconn.com otherwise for the preceding period. It shall be the responsibility of the User to inform www.travelconn.com of
any change in email address for receipt of such intimation and www.travelconn.com shall in no way be responsible if the User does not receive such
intimations due to its failure in informing www.travelconn.com of such change in email address.
1.9 Changes in bookings by the Use
If the User makes any changes in a booking, such change shall be deemed to be a cancellation of the original
booking and the making of a fresh booking and the cancellation policy as provided in clause 1.14 below shall apply.
Additional charges might apply to amendments made within 3 (three) days of arrival and these will be advised on a booking by booking basis.
If, after arrival at a hotel, a traveller decides to depart early from the hotel, some hotels charge for all nights booked, or a fixed charge in addition to
the number of nights actually used. In such a case the User shall ensure that the traveller obtains from the hotel, a written confirmation of
the date and time of departure if the User is desirous of a refund for the amount not charged by the hotel.
If a traveller extends his stay at a hotel, the tariff at which the traveller stays the extra days shall be at the sole discretion of
the hotel and the costs incurred by the traveller for such extended stay shall be at the cost of the traveller.
www.travelconn.com shall not be liable to pay for such additional stay.
If the number of apartments booked by the User is reduced this may be defined as a
cancellation to extent of the number of apartments so reduced and the cancellation policy contained in clause 1.14 may apply.
www.travelconn.com shall endeavour to have charges for such cancellations waived but does not make any assurance of success in this regard.
If any User wishes to change the date of travel, such change has to be dealt with by the User at its own risk directly with the airline.
If no seats are available in the class first requested for by the User, the airline may offer a seat in another class and may
impose a supplemental charge which shall be borne by the User.
1.10 Maximum number of bookings
Bookings made through the website may be made for upto 12 (twelve) persons only per booking transaction.
1.11 Bonafide reservations
The User hereby undertakes to make only bona fide bookings and www.travelconn.com hereby reserves
its right to cancel any such bookings made by a User which in its view have not been made in a bonafide name and/or for bonafide purpose.
1.12 Accuracy of User Information
The User hereby represents and warrants that all information given by it to www.travelconn.com
with respect to any bookings is accurate and correct including spellings of names and birthdates as
required for the issuing of tickets and vouchers. If it appears to the User upon receipt of the confirmation from
www.travelconn.com that any such information has been stated incorrectly it shall be the User's duty to
intimate www.travelconn.com of such error forthwith. Further, the User shall indemnify and hold www.travelconn.com
harmless from any loss, damages or claims arising as a result provision of incorrect or inaccurate information by the User to
www.travelconn.com or failing to intimate www.travelconn.com if any such information is incorrect upon receiving the confirmation from www.travelconn.com.
It shall be of the duty of the User to provide the traveller with all the necessary and relevant vouchers.
Such vouchers must bear the booking id and booking reference numbers provided by www.travelconn.com to the User.
The issuing and cancellation, vis-a-vis the traveller, of all vouchers shall be the sole responsibility of the User.
When a booking is cancelled at request of the User www.travelconn.com shall send a confirmation of cancellation. It shall be the duty of the
User to inform www.travelconn.com if such confirmation has not been received within 3 (three) days of requesting such a
cancellation and www.travelconn.com shall not be liable for costs or damages arising as a result of a failure of the
User to notify www.travelconn.com that it has not received the cancellation confirmation. In the event of
cancellation the following cancellation charges shall apply and be payable by the User as mentioned in the
website against the hotel, sightseeing, transfer or the package.
The above cancellation charges can be amended by www.travelconn.com at any time at its sole discretion.
Such changes will be binding on a User only in respect of those bookings that have not been confirmed.
In respect of bookings that have been confirmed, the cancellation charges specified at the time of confirmation of the booking shall apply.
if the User has already made full payment of the booking, www.travelconn.com shall refund the
amount to the User after deducting the relevant cancellation charges.
The User shall indemnify and hold www.travelconn.com harmless against all loss, costs,
damages, charges and expenses incurred by www.travelconn.com as a result of any cancellations made.
No refund shall be made on partially unutilised air tickets or land arrangements or services.
Complaints against any service provider (such as airline, hotel, trade fair organizer,
conference facility provider, etc) should be reported to the relevant service provider on the spot.
In any event, www.travelconn.com must be informed of all complaints against a service provider or
against www.travelconn.com within 28 (twenty eight) days of the event giving rise to the complaint.
www.travelconn.com shall not be liable to User or the traveller for any problem which could have been
rectified during the travel period had the service provider been made aware of it.
The User must intimate www.travelconn.com of any dispute regarding any invoices with full
details of the dispute within 7 (seven) days of the issue of the invoice; failing which the
User shall be deemed to have accepted the correctness of the invoice.
1.16 Passport/ Visa
It is the User responsibility to ensure that you have valid travel documentation, including but not limited to
passports and visas, which meet the requirements of immigration and other government authorities at every destination.
The User is responsible for confirming with the United States Department of State or representative government agency of the country
to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination.
Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of
those authorities will be the User sole responsibility. A government issued ID is required for travel within the USA.
All travel related information including information about the Events, hotels, sigteseeing provider, airlines and reports on the website of www.travelconn.com
are accurate and true to the best of its knowledge. However, www.travelconn.com shall not be liable in any way to
the User or to any third parties should any such information or reports prove to be incorrect or incomplete or inaccurate in any way.
The dates and the statistics related to all the trade fairs displayed are taken from available sources. www.travelconn.com does not stand guarantee and will not be
responsible for any replacements or changes or shifting of product profile, dates, venue.
1.18 Intellectual Property
The User shall, in no case, use the name, logo, any trade marks, copyrightable material, including but not limited to,
trade names, domain names, inventions or other intellectual property including information found on this website,
(hereinafter referred to as "IPR") without the prior written approval www.travelconn.com. It is further clarified,
that all such IPR is and shall remain the property of www.travelconn.com and in no event shall the User have any rights with
respect to the same. Nothing contained herein shall at any time during the continuation of this Agreement or after the expiry or
earlier determination thereof give or be deemed to give or shall be intended to give or confer upon the User any right,
title or interest or claim in or to any IPR and the IPR shall continue to vest solely and absolutely in favor of the www.travelconn.com
1.19 Third Party Intellectual Property
This website also contains certain names, logos, trade names, domain names, copyrightable material, or other intellectual property including
information found herein which is owned by third parties and used by www.travelconn.com pursuant to a license,
a list of which is stated on the website (hereinafter referred to as "Third Party IPR"). The User shall, in no case,
use Third Party IPR without the prior approval of the third party to whom such Third Party IPR belongs. It is further clarified,
that all such Third Party IPR shall remain the property of the third party to whom it belongs and in no event shall the User have any
rights in respect of the same. Nothing contained herein shall at any time during the continuation of this Agreement or after the expiry or
earlier determination thereof give or be deemed to give or shall be intended to give or confer upon the User any right, title or interest
or claim in or to any Third Party IPR. Further, the User shall indemnify and keep indemnified www.travelconn.com against any losses or
damages that www.travelconn.com suffers as a result of use of Third Party IPR by the User without consent from the relevant third party.
1.20 Relationship between the Parties
The relationship between the User and www.travelconn.com is that of purchaser and vendor and in no case shall the User misrepresent
their relationship with www.travelconn.com in a way that could be construed to mean that the User's business is in any way
related to that of www.travelconn.com or its related companies.
1.21 Limitation of Liability
1.21.1 www.travelconn.com is only a travel organiser and does not own, control or operate any airline, any shipping company, coach or
coach company, hotel transport or any other facility or service mentioned on this website, all of which are owned by third
party service providers. At www.travelconn.com extreme care is taken while selecting all the ingredients of any package offered.
However, since www.travelconn.com only selects and inspects the service from the service provider and has no control over
the management or operation of the service, www.travelconn.com shall not be responsible for any injury, death, loss or
damage of any nature whatsoever arising directly or indirectly out of the actions, omissions or default of a service provider.
1.21.2 www.travelconn.com shall not be liable for and shall be indemnified and held harmless by the User in respect of any loss
(direct, indirect or consequential) or third party claims (including any cancellation fees) suffered as a result of any incorrect or
incomplete details in the booking made by the User.
1.22.3 www.travelconn.com is not liable or responsible for any overstay expenses due to delay or change in flight timings which shall
be at the sole cost of the traveller. However, www.travelconn.com shall provide assistance to the best of its abilities.
www.travelconn.com shall not be liable or responsible for any changes in schedule by a service provider, including due
to overbooking or defaults of the service provider, weather conditions, local strikes, war, quarantine or other causes not in
the control of www.travelconn.com. All such loses shall be borne by the traveller.
www.travelconn.com shall, under no circumstances, be liable for any loss of baggage, goods, air tickets, passport, cash,
traveller's cheques or any other travel document or item owned by the traveller, howsoever caused, whether on tour or at any of
their offices or by their general sales agents due to any reason such as theft, fire, floods or human error.
In case www.travelconn.com is liable to the User and the traveller for claims arising under any booking the maximum amount of www.travelconn.com's liability shall be 100%
(one hundred percent) of the charges due to be paid by the User for that booking.
1.22 Governing Law
All tours will be operated in accordance with the laws of State of Connecticut and these terms and conditions shall be governed by the laws of State of Connecticut.
1.23 Dispute Resolution
Disputes, if any, will be subject to the jurisdiction of the courts of State of Connecticut.
1.24 Entire Agreement
The terms and conditions contained in the following documents shall comprise the entire agreement between the User and TC:
(i) The Online Booking Terms and Conditions;
(iv) In case of group bookings made by a User, the Group Booking Terms and Conditions or in case of individual bookings, the FIT Terms and Conditions.
Part B: Specific terms and conditions related to hotel bookings
www.travelconn.com shall pass on special requests made to it, such as non-smoking rooms, adjoining or interconnecting rooms etc in hotels to the requisite hotel,
but cannot guarantee that such requests will be met, and will not be liable or responsible to the User in any way if such requests are not met by the hotel in question.
www.travelconn.com shall endeavour to avoid any situation in which a hotel fails to accept a confirmed booking. If, however, this situation does arise,
www.travelconn.com shall endeavour to provide the User with a suitable alternative hotel/accommodation, but does not make any representations
with respect to the location or standards of such alternative accommodation.
Disability/ Handicap Facilities
If a special request is made by a User for a hotel with handicap/disability facilities, www.travelconn.com will endeavour to book hotels
with such facilities, but cannot guarantee that the rooms will be equipped for the seriously disabled, that the rooms
will have wheelchair access, or any other similar features.
Renovation of Hotels
Neither the User nor the traveller shall be entitled to a refund by reason of a hotel being under renovation at the time of
the traveller's visit to the hotel. www.travelconn.com shall inform the User of any dates of renovation works to
hotels that www.travelconn.com is made aware of, but www.travelconn.com shall in no case be held responsible
if the hotel has not intimated it of such renovation work or the renovation work extends beyond the time provided by the hotel to www.travelconn.com.
Check-in and check-out
www.travelconn.com shall not be responsible for informing the User or traveller of
check-in and check-out times of hotels, and it shall be responsibility of the User or
traveller, as the case may be, to inform the traveller or itself, of such times.
Rooms - General Information (may not be applicable to all hotels)
The size and number of the beds in different types of rooms (such as triples and quads) varies from hotel to hotel
and www.travelconn.com does not guarantee separate/twin beds when so requested by the User or traveller, particularly
in the USA and Canada, where the type of room provided depends on the number of occupants and not the type of bed. For instance,
even though twin beds are confirmed, a hotel may provide a double instead (with one bed), as both sleep 2 (two) people.
Triples and quads usually have double beds rather than single ones. In case an additional bed is needed in a room, the
User or traveller may request the same from the hotel and shall pay the hotel directly for such additional beds.
Bookings must be made in the name of the traveller and not in a fictitious name as hotels
usually refuse to accept guests who check in with names other than those on the booking form.
Hotels may also refuse to check in guests whose names on the booking form are different from
those on the identification documentation that the guests may be asked to produce as part of the check-in procedure. Damage to hotel property.
It shall be the duty of the traveller to comply with any and all rules and regulations of the hotels in which they
stay as guests. Charges for any damage caused to any part of the staying facilities provided by the hotel
by the traveller shall be the responsibility of the traveller and www.travelconn.com shall in no case
be responsible for any such damage.
Rates and charges
Certain hotels provide separate rates for day use by a guest. Such rates are specific for day use and cannot be used for overnight stay bookings.
If the traveller checks-out beyond the day use period, the hotel may charge its overnight published rate,
which the traveller shall be responsible to pay for. Rates provided on the www.travelconn.com website are
quoted per room (with private bath or shower unless shown as otherwise) and include breakfast (unless otherwise specified),
service charges and government taxes.
Certain hotels provide special facilities ("Child Supplement") for children between the ages of 2 (two) and 12 (twelve) years (unless otherwise specified)
which can only be added to a twin or double room, and this will be specified on the www.travelconn.com website.
If the Child Supplement is specified as "N/A", the booking will have to be made at full rate for the child.
If the User fails to specify the age of the child at the time of the booking, Child Supplements will not be available for
that booking, and the charges for the child will be the same as those for another adult.
Certain hotels may provide for cots and/or cribs. Such cots and/or cribs are suitable only to children below the age of 2 (two) years.
While cots and/or cribs may appear to be available while the booking is made, www.travelconn.com in no way guarantees the
availability of such cots and/or cribs during the stay of the traveller/s.
Certain hotels, in which the stay for a child is either free or at a reduced rate, may not provide an additional
bed for the child, and in case the child needs a bed it shall be the responsibility of the User and/or traveller as the
case may be to request for a triple room or additional bed and to pay any additional charges in this regard.
The rates provided by hotels to www.travelconn.com are sometimes dependent on the total number of rooms booked and hence www.travelconn.com
gives no assurance as to the rates posted on its website.
www.travelconn.com will not honour any rate the User claims www.travelconn.com has given over the telephone.
Energy surcharges or resort fees levied by a hotel must be paid by the traveller directly to the hotel and www.travelconn.com
shall in no way be responsible to pay for such charges/fees.
Certain hotels levy a local telephone service charge thereby allowing travellers to make unlimited
local calls from their rooms. Such local telephone service charge must be paid by the traveller.
www.travelconn.com will not pay a refund to the User in case the rate published on its website was/is, at the time of booking,
close to or above the hotel's published rate as certain hotels have floating published rates that are changed daily.
Many hotels require their guests to provide either a major credit card or a cash deposit to cover incidental charges incurred by
the guest during its visit and may refuse to provide rooms to the guest without such credit card or cash deposit.
Certain hotels, especially those in USA, may not accept guests under the age of 21 years unless accompanied by an adult.
Certain hotels in Japan are traditional in nature and the travellers may be required to follow Japanese customs such as wearing a kimono,
not wearing shoes indoors, etc. Staff in such hotels may be not be well versed in languages other than Japanese. Tourists arriving at their first hotel on a
visit to Russia may have to pay a tourist tax.
In certain cases, the name/reference number of www.travelconn.com's local agent is required to be printed on the voucher,
and ensuring that such name is printed shall be the responsibility of the User.
a. In the USA/Canada, if the reservation is for more than one room and if travellers have different names,
all the travellers' names must be printed on the voucher. Names such as "TBA" or "X & Party" will not be accepted.
If travellers are arriving at different times each traveller must carry their own voucher. They may also be charged
directly and separately by the hotel if the voucher does not carry the booking reference confirmed by www.travelconn.com.
All travellers must therefore ensure that they carry original and voucher copies and necessary identification with them.
b. Travellers may not, at the discretion of the hotel, be allowed to check-in without a voucher or may be charged directly if they fail to present a valid voucher.
Promotional offers provided by www.travelconn.com, including those for a discounted stay at a particular hotel for a certain
number of night based on a minimum stay by the traveller will not include meals. Meals taken by the traveller during such offer
period will have to be paid for by the traveller directly to the hotel and www.travelconn.com shall not be responsible for making any such payments.
Apartments & Villas
www.travelconn.com usually displays the maximum occupancy for each apartment and/or villa, and it shall be the duty
of the User and/or traveller to ensure that the total number of people (including infants and children) using the accommodation
does not exceed such maximum occupancy If the number of persons availing of the accommodation is greater than the maximum occupancy so
displayed, the accommodation provider may refuse access to the accommodation or may charge the traveller/s an additional amount.
The traveller/s shall be responsible for payment of any charges and or fees levied by the accommodation provider, for the use of facilities such as electricity, gas,
water, telephone, linen, security and other amenities.
The accommodation provider is likely to require its guests to provide either a major credit card or a cash deposit to cover incidental charges
incurred by the guest during its visit and may refuse to provide the apartment/villa to the guest without such credit card or cash deposit.